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Go to the shop#Frequently asked questions
If you have more questions or need further assistance, feel free to contact us. We're committed to providing quality products and ensuring your child's outdoor adventures are filled with joy and excitement!
How long does it take for home delivery?
3 to 5 Business Days Aus-wide With Australia Post.
What is Outdoor Kids World, and what products do you offer?
Outdoor Kids World is dedicated to providing high-quality outdoor gear and accessories for children. Our product range includes kid-friendly camping gear, outdoor clothing, adventure accessories, and more, all designed to encourage and enhance outdoor exploration.
Do you offer international shipping?
No, Sorry we only ship Aus-wide.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number and a link to monitor the shipment's progress. Log in to your account on our website to check the real-time status of your order.
How can I contact customer support?
For any inquiries, concerns, or assistance, please reach out to our dedicated customer support team through the Contact Us page on our website. We're here to help make your Outdoor Kids World experience exceptional.
What payments do you accept?
We accept all types of debt and credit cards, as well as PayPal.
Do you deliver on Weekend?
No, our courier company do not offer the service to deliver on weekends currently.
Can you confirm you have received my return?
We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.We suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.Should you have any queries about your return, please feel free to contact our Customer Service team via email
How long will it be before I get a refund?
Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department have done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice, without this it may delay your refund.
