Refund policy

Returns Policy:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, after which time we cannot offer an exchange/refund.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase. We do not refund for change of mind.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To start a return, you can contact us. Please note that returns will need to be sent to the following address: shop@outdoorkidsworld.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Exchanges (if applicable)

We only replace items if they are defective or damaged. Please email us at shop@outdoorkidsworld.com for approval, we will then send you details to return your item

We do not refund for change of mind, a store credit note will be issued

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)

To complete your return, we require a receipt or proof of purchase. Please email us at shop@outdoorkidsworld.com for approval.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional non-returnable items:

Gift cards
Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 21 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 30 business days have passed since we’ve approved your return, please contact us at shop@outdoorkidsworld.com

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@outdoorkidsworld.com